Every repair unit is traceable, from intake to pickup.

A repair job is more than a ticket. It includes customer details, device condition at intake, cost estimates, statuses, the technician handling it, parts and services used, approvals, warranty, and pickup proof. When all of that lives only in someone’s memory or scribbled on paper, a single missed unit is enough to upset a customer and quietly cost the owner money.

Automan keeps that entire journey in one traceable repair workflow — from intake to pickup. The front desk receives each unit with a condition checklist and photos. Technicians fill in work records. The owner follows status without asking one by one. Customers hold their own tracking code. And if an invoice needs a correction or a unit comes back under warranty, the history stays intact.

What you can manage in one workflow

Automan’s repair management brings together every stage that used to be scattered across heads, notebooks, and chats:

• Intake — customer details, device type, accessories, reported issue, a physical condition checklist, and photos taken at drop-off as proof.
• Queue & priority — every unit enters a clear work list, so technicians know what to do first.
• Technician work records — actions taken, parts used, services, and job photos attached to the unit.
• Estimates & cost approval — customers know the estimate before work starts; no surprises at the end.
• Real-time status — Queued, In Progress, Waiting for Parts, Done, Picked Up — all readable on one screen.
• Handover & warranty — proof of handover is recorded, the warranty period is active, and its terms are printed on the invoice.
• Corrections & returns — if something is wrong, fix it through a correction flow that keeps a history — never a silent delete.

Repair work board: the status of every unit at a glance.

How the workflow runs

1. Receive the unit. The front desk enters the customer, device, issue, accessories, and condition photos. A drop-off receipt is printed or sent via WhatsApp.
2. Enter the queue. The unit appears on the work board with a priority. Technicians pick up jobs in order.
3. Work and record. The technician fills in the work record: actions, parts, services, and photos. Parts stock decreases automatically when used.
4. Confirm the cost. The estimate is sent to the customer; once approved, the work continues.
5. Finish and notify. The status changes to “Done” and a notification is sent automatically — the customer doesn’t have to keep asking.
6. Hand over and warranty. At pickup, the handover is recorded, the warranty becomes active, and the unit’s full history is locked as the final record.

Because every step is recorded, customers can check their status themselves and Automan’s automatic WhatsApp lets them know the moment it changes. Want to see it running? See the repair workflow demo.

Technician work record: actions, parts, and job photos attached to every unit.

Fits any kind of repair shop

• Phone repair counters — busy queues and many similar units; per-unit traceability prevents mix-ups.
• Laptop & computer repair — longer jobs with many parts; estimates and approvals avoid disputes.
• Electronics & appliance repair — warranty and job history matter when a unit comes back.
• Teams & multiple technicians — the owner knows who did what through work records.

Why traceability matters to owners

A busy shop isn’t always a profitable one. A unit left forgotten, a part that leaves without a record, or an unclear warranty — each erodes profit invisibly. With a traceable repair workflow, the owner stops guessing: every unit has a status, every part is counted into cost through spare parts inventory, and every handover has proof. That’s the difference between a shop that’s merely “busy” and one that’s truly under control.

Repair management is Automan’s starting point — from here, data flows on its own into stock, cash, and the repair shop operations system without re-entry. Just need the repair workflow first? Start free and add other modules when your shop is ready.